Shipping policy
Shipping Policy
Thank you for shopping with Unexpected Candle. Because many of our products are handmade, please allow adequate time for your order to be prepared and shipped.
Processing Time
Orders are processed within 5–7 business days. Business days do not include weekends or holidays. Processing time begins after your order and payment have been successfully received.
During holidays, sales, special events, or periods of high order volume, processing may take longer.
Shipping Time
Once your order has been processed and shipped, please allow an additional 5–7 business days for delivery. Processing and shipping times are separate, so your order may take approximately 10–14 business days to arrive.
Delivery dates are estimates and are not guaranteed. Unexpected Candle is not responsible for shipping delays caused by the carrier, severe weather, holidays, incorrect addresses, or other circumstances outside our control.
Tracking Information
Tracking information will be provided once your order has shipped. Please allow up to 48 hours for the tracking information to update.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. Please contact us immediately at creesclozet@gmail.com if you notice an error.
Once an order has been shipped, we cannot change the delivery address. Unexpected Candle is not responsible for orders delivered to an address incorrectly entered by the customer.
Lost, Stolen, or Delivered Packages
Unexpected Candle is not responsible for packages that are lost, stolen, or missing after the shipping carrier confirms delivery. Customers should contact the shipping carrier and file a claim regarding delivery-related concerns.
Returned Packages
If a package is returned because of an incorrect address, an incomplete address, or an unsuccessful delivery attempt, the customer will be responsible for any additional shipping charges required to resend the order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us at creesclozet@gmail.com within 48 hours of delivery. Include your name, order number, a description of the issue, and clear photographs of the product and shipping packaging.
By placing an order with Unexpected Candle, you acknowledge and agree to this Shipping Policy.