Refund policy
Refund and Return Policy
Due to the handmade and personal-use nature of our products, all sales are final. Unexpected Candle does not accept returns, exchanges, or issue refunds for changes of mind, scent preferences, or products that have been used.
Please review your order carefully before completing your purchase. Orders cannot be canceled or changed once they have entered production or have been shipped.
Damaged or Incorrect Orders
We carefully inspect and package every order before shipping. However, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at unexpectedcandle@gmail.com.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the product and shipping packaging
Once the claim has been reviewed, we may offer a replacement or store credit when appropriate. Shipping charges are nonrefundable.
Unexpected Candle is not responsible for packages that are lost, stolen, delayed, or damaged after confirmed delivery. Please contact the shipping carrier regarding delivery-related concerns.
By completing your purchase, you acknowledge and agree that all sales are final, except where otherwise required by law.